Privacy Policy

Privacy Notice

Cream HR Limited

FF03 Lichfield District Council, District Council House, Frog Lane, Lichfield, Staffordshire. WS13 6YY

Tel: 01543 221104

Email: info@creamhr.com

Company Registration: 3979352

Introduction

Cream HR Ltd takes UK data protection seriously. Our website informs potential clients about what information is available to assist with their HR questions and queries. 

Our website will allow all client(s) to contact us through our contact form with questions/queries requiring a response.

Personal data processing shall always be in line with the UK General Data Protection Regulation (UK GDPR), and by the UK-specific legislation applicable to Cream HR Ltd. This Privacy Notice will cover the areas as to why we collect and process personal data and data subject rights relating to the collection and processing of personal data.

What type of information do we have?

Cream HR Ltd provides consultation on HR and employment matters.

Cream HR Ltd understands the importance of supporting and guiding business owners with staff. 

Cream HR Ltd takes the minimum amount of data necessary in order to provide sufficient advice. This may include:

• Names of key personnel
• Company Name
• Company address for a site visit
• Contact number
• Details of the issue/ concern
• Any other information that supports the request(s)

The information will be determined by the client, at any time the client has the option request which is needed at a particular time.

How do we get the information and why do we have it?

All information would be provided directly from our clients as they will be contacting us directly for advice. 

Cream HR Ltd receives information via our website from business owners and anyone looking for the services that we offer. 

Lawful Basis

Cream HR Ltd understands the following.

• Our responsibility is to protect the individual’s interest.
• We have identified the relevant legitimate interests.
• We have checked that the processing is necessary to provide a reliable service.
• We are not using people’s data in ways they would find intrusive, or which could cause them harm.
• We have considered whether we can offer an opt-out option or to disengage with us.
• The details collated are accurate and current.

What we do with the information

The information that we have is used to contact the client to provide support and provide invoices. Correct and current information is important to the creditability of our company. 

All client information is not shared outside of Cream HR Ltd.

Cream HR Ltd’s external contractors would consist of our IT Department and Accountants. Anthony Sutton will have access to all data as he needs to carry out HR content audits as it is vital to the company’s reputation.

Cream HR Ltd's external contacts would consist of approved Auditors from HMRC, VAT inspectors, Debt Recovery, or any other law enforcement organisation, therefore, your details will be made available to them if required. All clients will be notified accordingly should any issues become inevitable.

How we store your information

Cream HR Ltd has a secure system in place to store our client’s information whether that be electronic encrypted files in the cloud or paper-based locked away. However, Cream HR Ltd will make it a duty to minimise the use of paper in the office so that electronic notes are encouraged.

Cream HR Ltd will store client information for the duration of their contract. 

Therefore, we would only retain client details for HMRC / Accountancy requirements of 7 years so should you request a copy, we can provide it.

After that period, Cream HR Ltd will delete your information from our system. Electronic files will be deleted from the system which will be managed by Anthony Sutton and paper files will be destroyed (via a licenced confidential waste disposal company).

Cream HR Ltd will not keep any information for longer than necessary unless we have a good reason to.

See our Terms and Conditions for more information.

Your data protection rights.

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to provide information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances. 

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Tel: 01543 221104

Email: info@creamhr.com

Contact: Anthony Sutton

Should you have any concerns regarding the information we are holding please contact us first so we can address the matter quickly.

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Cream HR Ltd may change this Privacy Notice from time to time. This may be necessary, if the law changes, or if we change our business in a way that affects your personal information. Any changes will be immediately posted on our website – This Privacy Notice was last updated on 21st June 2024

Version: 1.0